Returns & Refunds Policy

Returns Overview

At Drew House UK, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Whether your item isn’t the right size or simply isn’t what you expected, you may be eligible to return it in accordance with the policy below.

Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original packaging.
  • Have all original tags and labels attached.
  • Be in the same condition as when they were delivered.

To begin a return, please contact our customer support team and include your order number along with the reason for your return. Once your request has been approved, we’ll provide you with the return instructions.

Refunds

After we receive your returned item, it will be inspected to ensure it meets our return requirements.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Processing usually takes 5–7 business days after the return has been approved.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your return does not meet our policy requirements, we may be unable to issue a refund.

Exchanges

We currently do not offer direct product exchanges.

If you require a different size, colour, or style, simply return your eligible item for a refund and place a new order through our website.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or faulty:

  • Final sale or clearance items.
  • Products that have been worn, washed, or altered.
  • Items returned without their original tags or packaging.
  • Products that are not in resalable condition.

Please review product descriptions carefully before completing your purchase.

Return Shipping

Unless the item is faulty, damaged, or sent in error, customers are responsible for the cost of returning their items.

For your protection, we recommend using a tracked and insured delivery service, as we cannot accept responsibility for returns lost during transit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the issue so we can resolve it as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to assist.

Email: support@drewhouse.uk

We aim to respond to all enquiries as quickly as possible and provide a straightforward, hassle-free returns experience.