Introduction

At Drew House UK (“we,” “our,” or “us”), protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit drewhouse.uk, create an account, place an order, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide you with the best possible shopping experience, we may collect the following types of information:

  • Personal details such as your name, email address, telephone number, billing address, and delivery address.
  • Payment information required to process your purchases securely. Payment details are handled through trusted payment providers and are not stored on our servers unless necessary.
  • Account information if you choose to register with us.
  • Technical information including your IP address, browser type, operating system, device information, and website usage data.
  • Cookies and similar technologies that help us remember your preferences, improve website performance, and provide a more personalised shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Manage payments, refunds, and returns.
  • Provide customer support and respond to enquiries.
  • Send order confirmations and delivery updates.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud or unauthorised activity.
  • Send promotional emails and marketing communications if you have chosen to receive them. You can unsubscribe at any time.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

Your information may be shared with trusted partners who help us operate our business, including:

  • Payment processing providers.
  • Delivery and courier services.
  • Website hosting and technical support providers.
  • Analytics and marketing service providers.

We may also disclose information where required by law or to protect our legal rights.

Cookies

Our website uses cookies to improve functionality, analyse website traffic, and personalise your browsing experience. Cookies allow us to remember your preferences and understand how visitors use our website.

You can control or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we work hard to maintain secure systems and use industry-standard security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data where legally permitted.
  • Withdraw your consent for marketing communications at any time.
  • Request restriction or object to certain processing activities.

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is intended for individuals aged 13 years or older. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with the revised effective date.

We encourage you to review this page periodically to stay informed about how your information is protected.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Drew House UK

Email: support@drewhouse.uk

We are committed to protecting your personal information and providing a secure, transparent, and trustworthy shopping experience.